Cigar Star Terms and Conditions
We strive to give you the highest quality cigar accessories Canada! Our main focus is on quality and customer service. There is no problem too big or small that we can not fix for you. If any of our customers have any problems what so ever please just contact us and we WILL make it right!
Shipping is done with CanadaPost.
All small air packages mailed will come with a tracking number (within Canada only items shipped to the USA and Worldwide are shipped air mail with no tracking information). Insurance is included for ALL orders up to $100. Over $100 insurance requirements are at the buyers expense if you wish to have additional insurance, please let us know.
Cigar accessories Canada are shipped express , include tracking information and insurance up to $100. If you would like to have additional insurance, please let us know.
*If you are outside North America, please ensure that Expresspost is available for your country!
All orders mailed are guaranteed world wide.
We guarantee your item will be shipped with in 48hrs after payment is received although we try to mail out items in 24 hrs. We ship daily on Monday through Friday. Payments received on the weekend will be shipped on Monday morning.
Once orders are received, your order it will be processed and shipped. Once shipped you will receive tracking details for your order.
Unconditional 30-Day Money-Back Guarantee!
If you are not completely satisfied with your purchase, we will fully refund the purchase price less the shipping & handling.
All cigar humidors and accessories carry a 30-day unconditional money back guarantee. We believe that our customer service is the key to our success and we are fully confident that you will love our cigar humidors or any Cigar Star brand product. Please contact us if you feel you need to return an item, our customer service department will help you through the process. Cigar Star insures all shipments, therefore if you receive a damaged item we will promptly correct the problem. Advise us of the issue and we will get right to work submitting a claim and getting a new Cigar Star accessories item shipped out to replace the damaged one.
20% re-stocking fee will be required for items being returned without just cause. i.e No longer want the item or changed mind. Return shipping is not offered for these reasons.